Last updated: 28 September 2026

Refund policy

After a return is accepted under our return policy, or a paid order is canceled before shipping, we refund as follows:

How we refund

• Card or mobile wallet (online payment): back to the same card or wallet. We start the refund within 3 working days; it may take 5 to 14 working days to appear, depending on your bank.
• InstaPay, bank transfer or cash on delivery: by bank transfer or to a mobile wallet in your name within 7 working days of accepting the return, once you send us the account details.
• Company credit: added back to the company's available credit.

What is refunded

• The full price of the returned products.
• The original shipping fee when the return is due to a defect or our mistake.
• Return shipping is deducted in the cases where the customer pays it under the return policy.

Canceling before shipping

If you cancel a paid order before it ships, we refund the full amount by the methods above.

Questions about a refund: WhatsApp 0120 548 9864 or info@sova.fast.