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Last updated: 28 September 2026

Shipping and delivery policy

Where we deliver

We deliver to all 27 governorates of Egypt through the courier company Bosta.

Shipping cost

  • Shipping is priced by the delivery governorate. You see it on the product page once you choose your governorate, and again at checkout before you confirm the order.
  • We may offer free shipping above a certain order value; when active, it is shown on the product page and in the cart.

Delivery time

  • The expected time for each governorate is shown on the product page and at checkout, usually 2 to 5 working days from dispatch.
  • Working days exclude Fridays and public holidays.
  • Some deliveries may be delayed for reasons outside our control, such as weather or peak seasons; we will let you know.

When does my order ship?

  • Online payment (card or wallet): prepared once the payment is confirmed.
  • Bank transfer or InstaPay: prepared once the money arrives and we have checked your transfer receipt.
  • Cash on delivery: our team reviews and approves the order before shipping and may call you to confirm your details.

Tracking

When your order ships we send the tracking number by email, WhatsApp or SMS. It is also shown on the order page in your account.

On delivery

  • Please check that the outer package is intact before accepting it. If it is damaged or opened, you may refuse it — please tell us straight away.
  • For cash on delivery, the full amount is paid to the courier in cash.
  • If delivery fails after the courier's attempts (no answer or nobody available), the parcel returns to us and we may charge the shipping cost to send it again.

Changing the address or canceling

You can change the address or cancel before the order ships by contacting us. After shipping, our return policy applies.

Contact

WhatsApp and phone: 0120 548 9864 — Email: info@sova.fast